How many times have you said that?
We all have those sudden moments when the “what on earth am I doing” thought comes rushing at us. Those are great moments because they can lead to meaningful chnages in what we do and how we live everyday. All we have to do is stop, think and resist the urge . . . → Read More: There Has To Be a Better Way
I was having coffee yesterday with a business developer for a large multi-national organization. He said that one of the questions he has been asking everyone he meets with is “What are you doing to open doors to new client relationships?”. There is nothing really new in either the question or in the conversation that followed. However, . . . → Read More: Simple Ideas for Building Customer Relationships
Finding new products and services is something I spend much of my time doing. We like to try these new finds at both Quest Technology Group and Quest Mobility Solutions. If they work for us, then we share them with our clients. We recently have become big fans of Square, that disruptor of the dreaded merchant . . . → Read More: Why are your customers on your Do Not Call Us List?
It seems only fitting that my first post is a look at the everyday, outstanding customer service we all are rewarded with. My former brother-in-law Bill recently passed away, and the following are some of the actual disengaged employee responses to some pretty simple requests from his brother.
When I called to cancel the license plate . . . → Read More: I can’t help you. I work in customer service.